Patient Access Representative/Financial Counselor

Rosebud Health Care Center•Forsyth, MT

just now

About The Position

In this position, the Patient Access Representative /Financial Counselor answers all incoming telephone calls, serves as the first point of contact for customers and visitors, collects business office payments and correspondence, and provides support functions for other staff.

Requirements

High School Diploma or equivalent
Ability to communicate effectively and diplomatically within a multi-functional team
Strong organizational skills and attention to detail
Ability to successfully function in a fast paced, service oriented environment
Experience in understanding and usage of computers, including the Microsoft Office suite, as well as the ability to learn applications relevant to the position

Nice To Haves

Previous Patient Access Representative or business office experience preferred.

Responsibilities

Greets customers, answers calls, takes messages, and routes to appropriate department or individuals in facility.
Schedules appointments for clinic, physical therapy, and radiology departments using the scheduling function in the computer system.
Register patients for hospital, emergency room, out-patient and clinic services and obtain needed information for billing and demographics for EHR.
Prepares and maintains patient charts for EHR.
Accepts and logs payments for billing staff and responds to account inquiries; collects co-payments and discusses account balance, payments and payment plan requirements as needed.
Opens and closes clinic; and removes all charts/patient information from front area to locked back office.
Help other employees, as needed in Clinic, Lab, Physical Therapy and Hospital.
Post triage verification of ED/observations/medical inpatient/authorization of work comp and auto accidents on census.
Facility census verification daily.
The employee will demonstrate the ability to: manage time, maintain a safe and clean environment, practice confidentiality, treat all persons with respect and professional courtesy, accept change, support the mission and vision of Rosebud Health Care Center (RHCC), accept and provide constructive feedback, be a team player, and adhere to the infection control, fire and safety, disaster and hazardous waste policies. The employee must also demonstrate the competencies for the position and adhere to policies and procedures for their department.