Patient Access Representative - Emergency Dept

Avera Health•Sioux Center, IA

45d•Onsite

About The Position

The Patient Access Representative II is responsible for greeting incoming patients and visitors, performing all patient registration duties, in the Emergency Department, including entering pertinent patient information, explaining various registration forms, verifying insurance eligibility, and collecting payment for services while providing excellent care and service to patients, guests and fellow employees at all times. This position requires independent judgment and a working knowledge of department procedures related to work performed to contribute to the efficient operation of the department.

Requirements

High school diploma or general education degree (GED); or one or more years of related experience and/or training; or equivalent combination of education and experience preferred.

Nice To Haves

Bi-lingual experience preferred but not required.

Responsibilities

Answers incoming calls, screening as necessary, and transferring as requested.
Greets and directs employees, visitors, patients, business representatives and the general public arriving at the facility.
Provides general information regarding the facility and department functions and procedures.
Answers incoming email requests from various areas throughout the hospital to make edits to accounts.
Communicates with team members throughout various areas within the facility; use of telephone, mobile communication, computer and other office related equipment for this purpose.
Operates overhead page system.
Processes Emergency Department admissions and patient transfers within the facility, interviews patients or relatives regarding personal and insurance information; instructs patients and relatives of related policies and procedures; records and types patient and insurance information and obtains appropriate signature.
Ensures all the necessary consents and HIPAA forms are signed and completed.
Must be able to maintain strict confidentiality of patient information.
Preparation of appropriate paperwork for next day's patient schedules. This may include pre-registration, insurance eligibility checks, gathering of appropriate forms for privacy, consent and signature and reminder phone calls.
Processes documents of straightforward nature requiring somewhat expanded knowledge of procedures; check documents for accuracy and completeness of specific entries; maintains files and records of documents processed for ready access; records data onto documents according to standard procedures related to work performed.
Notifies nursing staff of patient arrival and routes patient to waiting, testing or therapy areas as necessary; if the patient is to be admitted, notifies nursing staff of patient's arrival and finds an escort for patient to the appropriate area.
Must be willing and able to perform under the pressure associated with emergency situations.
Performs other duties and responsibilities as assigned.