Patient Access Representative - Emergency Department Per Diem

MaineGeneral Health•Augusta, ME

42d

About The Position

Are you someone who thrives on creating positive first impressions and enjoys helping others? As a Patient Access Representative, you'll be the friendly face that welcomes patients and their families, ensuring they feel comfortable and supported every step of the way. Schedule Requirements: This role includes weekend and holiday rotations. We value flexibility and are committed to providing comprehensive support for our team. Hours vary and may include day, evening, and overnight shifts. Why This Role is Special: Generous Shift Differentials: Earn extra for evening, night, and weekend shifts. Opportunities to Grow: Build a rewarding career in healthcare with plenty of room for advancement. Community Impact: Your work directly supports the health and well-being of the people in your community. Benefits: Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they're how we grow our business and care for our community.

Requirements

Exceptional communication skills and a friendly, professional demeanor.
Proficiency with computers and the ability to quickly and accurately enter information.
A commitment to teamwork and providing outstanding patient experiences.

Nice To Haves

Previous experience in customer service, patient registration, or scheduling (preferred but not required).

Responsibilities

Greet patients and families, ensuring a smooth and welcoming check-in experience.
Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions.
Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed.
Collaborate with various departments to ensure patients are accurately registered and ready for care.