Patient Access Representative - Emergency Department

Cleveland Clinic • Fort Wayne, IN

1d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Seconds count in an emergency, and for more than 100 years, people have counted on Lutheran Hospital’s Emergency Department to provide high quality, compassionate care. Caregivers in the Emergency Department provide top-quality care to all patient populations, ranging from infants to geriatrics, and ensure that each patient’s visit is as comfortable and stress-free as possible. A caregiver in this position works 11:00 p.m. -- 7:30 a.m. with rotating weekend and holiday requirements.

Requirements

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s degree and one year of experience OR a Bachelor’s degree
• Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
• Follows standard precautions using personal protective equipment as required.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees