Patient Access Representative (EFM Guyton) Full - Time

Effingham Hospital • Springfield, GA

397d

About The Position

The Patient Access Representative at Effingham Hospital, Inc. plays a crucial role in providing assistance to non-emergent patients, performing patient registration, maintaining documentation, verifying insurance, and accepting payments. This position is essential for ensuring compliance with various guidelines and policies while fostering a supportive and professional environment for both patients and staff.

Requirements

• High school diploma or GED required.
• Completion of a Patient Access or Financial Services-specific to Healthcare curriculum preferred.
• Working knowledge of health insurance, deductibles, co-pays, and co-insurance required.
• Minimum of 2 years experience in customer service, patient registration, and collections preferred.
• Comfort level with out-of-pocket collections activities.

Nice To Haves

• Completion of Insurance Billing Specialist and Insurance Billing Certification course with Hometown Health preferred.

Responsibilities

• Perform registration for all patients presenting for service.
• Obtain, input, and transcribe accurate patient data.
• Complete necessary forms including proper documentation/signatures and insurance information.
• Enter data into the computer with minimal errors.
• Act as a cashier for payments and maintain cash receipts with accuracy.
• Meet non-emergent patients to discuss treatment and financial options.
• Assess insurance status and verify insurance benefits.
• Calculate and collect appropriate deductibles and/or co-insurance from patients.
• Obtain payment of applicable co-payments and/or deductibles according to health plans.
• Discuss financial obligations with uninsured patients and provide referral options.
• Navigate through Availity or Ability software systems to obtain patient's financial responsibility.
• Set up financial agreements according to hospital guidelines for any balance due.
• Explain Helping Hands program options, if applicable.
• Scan all records into electronic medical records.
• Provide Advance Directives information to all patients as per hospital policy/procedure.
• Act as an ambassador for the facility by interacting with clients, family members, and staff in a friendly manner.
• Ensure adherence to proper infection control, OSHA, and safety standards.
• Provide support for other team members when needed.

Benefits

• Wellness program
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 403(b)
• Gym membership
• Bereavement leave
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED