Patient Access Representative | East Grand Forks | 40hrs/week

Sanford Health • East Grand Forks, MN

401d • $33,800 - $47,840

About The Position

The Patient Access Representative at Sanford Health plays a crucial role in providing exceptional customer service to patients, serving as the first point of contact in the clinic. This position involves creating a welcoming environment, managing patient registrations, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. The representative is responsible for verifying patient information, collecting payments, and assisting with various administrative tasks to enhance the patient experience.

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology knowledge is helpful; customer service skills are essential.
• Six months of customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan, and route documents or electronic forms.
• Inform patients about documents and capture signatures on necessary paperwork.
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures.
• Collect co-payments, pre-payments, and payments on account balances.
• Work with nursing team and providers to coordinate and schedule appointments to meet patients' needs.
• Obtain and coordinate referrals and conduct pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and resolve work queue issues.
• Prepare and coordinate charts and organize supporting provider documents.
• Initiate and collaborate on patient financial assistance and track patient visits.
• Compile, distribute, administer, and score assessments.
• Coordinate Telemed appointments and make reminder calls for appointments.
• Assist with hospital admissions and perform office duties such as making copies or sending faxes.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees