Patient Access Representative - Chilton - Full Time - Evening

About the position

The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. Additionally, the registration activities including securing accurate information, interpreting and communicating patient responsibility and accurate patient identification are essential for the financial and operational success of the organization. The PAR is expected to greet customers with a smile and address customers by name in a courteous, respectful and professional manner; and attempts to resolve customer questions and concerns. Ideal candidates will be able to adapt to changes in the work environment, meet shift expectations and handle challenging customers.

Responsibilities

• Serve as the initial point of contact for patients and families.
• Secure accurate patient information during registration.
• Interpret and communicate patient responsibility.
• Ensure accurate patient identification.
• Greet customers courteously and professionally.
• Address customer questions and concerns.
• Adapt to changes in the work environment.
• Meet shift expectations and handle challenging customers.

Requirements

• Strong customer service skills.
• Ability to handle challenging situations.
• Adaptability to changes in the work environment.
• Experience in a healthcare setting is preferred.