Patient Access Representative- Cancer Center, Full-time

MaineGeneral Health • Augusta, ME

397d

About The Position

The Patient Access Representative at MaineGeneral Health plays a crucial role in supporting patients at the Harold Alfond Center for Cancer Care. This full-time position focuses on providing a welcoming environment, ensuring efficient financial clearance, registration, and clerical processes to enhance the patient experience during their healthcare journey.

Requirements

• Relevant customer service experience in a fast-paced setting.
• Strong communication skills and the ability to work collaboratively within a team.
• Preferably 1 year of experience in patient registration, scheduling, or clerical/customer service roles in a medical or healthcare setting.
• Proficiency in data entry with attention to accuracy and speed.
• A dedication to providing outstanding service and a positive experience for patients and families.

Responsibilities

• Greet and assist patients and caregivers, providing a warm and supportive environment.
• Perform financial clearance, insurance verification, and obtain necessary precertifications or authorizations.
• Ensure accurate entry of patient demographic, billing, and clinical information into the registration system in a timely manner.
• Communicate and coordinate with clinical staff and other departments to ensure smooth patient placement and care.
• Address patient and caregiver questions and concerns with professionalism and empathy, explaining processes clearly.
• Collect payments such as co-pays, deductibles, and coinsurance, or refer patients to financial counselors for assistance.

Benefits

• Quality health, dental, and vision benefits.
• Wellness programs and resources for a healthy lifestyle.
• Industry-leading leave for new parents.
• Generous earned time plan for holidays and personal time.
• Employee Assistance Program for emotional wellness support.
• Employee discount program for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement for skill development.
• 403(b) company-matching contributions up to 2% of eligible pay.
• Short-term and long-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: No Education Listed