Patient Access Representative - Birth Place/Labor & Delivery

Trinity Health

76d • $17 - $25

About The Position

The Patient Access Representative’s (PAR) directly impacts the revenue cycle by accurately processing data relating to insurance and demographic information following unit specific policies while maintaining current knowledge of payor insurance requirements. The PAR may initiate the processes and assesses surgical and diagnostic patient information to be systematically available hospital wide. The PAR meets established quality and productivity standards and interacts professionally with MD’s, MD office staff, employees, outside vendors, patients, and patient representatives.

Requirements

• Two years of medical office or customer service experience.
• Word processing skills required along with PC experience.
• Basic mathematical skills.
• Effective verbal and written communication and human relations skills.
• Related experience in hospital registration, Eclipsys or PHS/HPF and knowledge of medical terminology preferred.

Responsibilities

• Acquire, enter and update patient registration information into Eclipsys system and verify accuracy of data.
• Provide information related to billing, compliance, patient rights and HIPAA.
• Verify patient insurance coverage and obtain authorizations related to the patient’s stay.
• Refer non-insured patients to financial counselor.
• Request and collect co-pays; deposits; issue receipts at time of payment.
• Communicate with medical/clinical personnel regarding patient access, interfacility transfers, discharge processing, reimbursement issues, authorization requirements, surgical and diagnostic orders.
• Accurately index patient information to HPR; interact with IS, HIM, ASR’s to assure optimal information flow; resolve inaccuracies and discrepancies.
• Intake MD request for patient admission; coordinate assignment of patients to beds; maintain accurate bed-board status; compile daily census.
• Perform other clerical tasks to support supervisor (i.e. QA related audits).
• Participate in the development of work schedule to accommodate patient flow and meet departmental needs.
• Support/participate with the orientation process for new team members.
• Participate in huddles, line ups, and employee meetings.
• Participate in voluntary and required in-services, educational activities and performance improvement activities.
• Demonstrate appropriate conflict resolution skills with patients and colleagues.
• Facilitate patient flow by directing patients to correct locations.
• Maintain good relations with all customers and respect patients' rights to privacy.
• Demonstrate excellent communication skills, team concepts and deliver exceptional customer service to patients, visitors and colleagues.
• Adhere to hospital confidentiality statement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees