Patient Access Representative - Billing & Surgical Scheduling | Cherry Hill, NJ | Full-Time

Wills Eye Hospital • Cherry Hill, NJ

15d • Onsite

About The Position

Wills Eye Hospital is hiring a n ASC Patient Access Representative - Billing & Surgical Scheduling in Cherry Hill, NJ at our Wills Eye Surgery Center - Cherry Hill, NJ location . In this role, you’ll be responsible for supporting front-end patient access operations while coordinating surgical scheduling and providing medical billing support within the Ambulatory Surgery Center. This is a Full-Time 40 hours per week opportunity for someone who wants to play a critical role in ensuring a seamless experience for patients, providers, and clinical teams by maintaining accurate registration, scheduling, and billing processes in accordance with organizational and regulatory standards Why Join Wills Eye At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care. We offer: Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance , paid time off, and employer assistance programs (EAPs) Opportunities for training, certification, and career growth A collaborative, mission-driven clinical environment Access to advanced technology and specialized care teams In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage accurate registration, scheduling, billing processes and contribute to a positive patient experience. You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction. Key Responsibilities Greet and assist patients and visitors in person and by telephone in a professional and courteous manner. Register new patients and update existing patient demographics, including verification of insurance and financial information. Verify insurance eligibility, benefits, referrals, and authorizations for office visits, procedures, and surgical services. Collect co-payments, deductibles, and outstanding patient balances in accordance with established policies. Coordinate and schedule surgical procedures, diagnostic testing, and imaging services in collaboration with surgeons, anesthesia, and ASC staff. Communicate pre-operative instructions, scheduling details, and financial expectations to patients in a clear and timely manner. Manage surgical schedule changes, cancellations, and reschedules while ensuring accuracy and completeness of documentation. What You Bring You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

Requirements

• High School Diploma or equivalent required
• Prior experience in a healthcare setting, preferably within an ambulatory surgery center, medical office, or specialty practice.
• Experience with patient registration, insurance verification, surgical scheduling, and/or medical billing processes.
• Knowledge of medical terminology and healthcare workflows.
• Familiarity with health insurance products including HMO, PPO, HSA, Commercial, and Medicare plans.
• Ability to navigate electronic medical records and online insurance portals.
• Proficiency with Microsoft Office and standard office technology.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Customer-focused approach with the ability to remain calm and professional in high-pressure situations.
• Strong attention to detail and accuracy, particularly with financial and medical documentation.

Nice To Haves

• Some college coursework preferred

Responsibilities

• Greet and assist patients and visitors in person and by telephone in a professional and courteous manner.
• Register new patients and update existing patient demographics, including verification of insurance and financial information.
• Verify insurance eligibility, benefits, referrals, and authorizations for office visits, procedures, and surgical services.
• Collect co-payments, deductibles, and outstanding patient balances in accordance with established policies.
• Coordinate and schedule surgical procedures, diagnostic testing, and imaging services in collaboration with surgeons, anesthesia, and ASC staff.
• Communicate pre-operative instructions, scheduling details, and financial expectations to patients in a clear and timely manner.
• Manage surgical schedule changes, cancellations, and reschedules while ensuring accuracy and completeness of documentation.

Benefits

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance , paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees