Patient Access Representative - Behavioral Health

Mammoth Hospital • Mammoth Lakes, CA

51d • $22 - $27

About The Position

The BH Patient Access Representative is responsible for professional and efficient operation of the admission process and can work independently in one or more patient access areas. Performs a variety of patient access functions related to patient check-in and check-out including: appointment scheduling, insurance verification. Demonstrates a basic understanding of the revenue cycle. This position works closely with patients and must provide excellent customer service. Working as a member of the behavioral health team to extend the services of the behavioral health provider and assist in managing patient flow related to Behavioral Health.

Requirements

• High school diploma or equivalent required. Associates degree preferred.
• One year experience as a Receptionist preferred.
• Good telephone etiquette.
• Computer skills required.
• Previous use of multi-line phones, fax, and copy machine preferred.
• Excellent communicator
• Detail oriented
• Good interpersonal skills
• Strong customer service skills

Nice To Haves

• Bilingual in Spanish is strongly preferred.
• Associates degree preferred.
• One year experience as a Receptionist preferred.
• Previous use of multi-line phones, fax, and copy machine preferred.

Responsibilities

• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to the appropriate department when necessary. May operate the switchboard for answering and transferring telephone calls, routine inquiries.
• Schedules patient appointments using a computerized scheduling system.
• Verifies that patient demographic and insurance information is current and correct and that required forms are completed and signed.
• Monitoring and scheduling of patients for BH referrals.
• Enters and/or updates patient information in computerized hospital information systems.
• Assembles patient charts for use; ensuring that the proper forms are on the chart according to particular visit type.
• Accurately creates tasks in EHR according to clinic protocols and works both Tasks lists and Work lists.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 101-250 employees