Patient Access Representative Associate

Allina Health•New Ulm, MN

67d•$18 - $25•Onsite

About The Position

As a Patient Access Representative Associate, your role is more than administrative—it's about creating a warm, reassuring experience during what can be a stressful time. With a kind smile and a calm demeanor, you greet and welcome each patient in person, helping them feel seen and supported from the very beginning. You guide patients through the registration process, carefully entering their information into the electronic medical record system. Your attention to detail ensures that every patient’s journey starts with accuracy and compassion. Whether answering questions, verifying insurance, or simply offering a comforting word, you play a vital role in connecting patients to the care they need. Key Position Details: Training is required Monday through Friday 8a - 430p for the first 3 weeks. 0.8 FTE (64 hours every two-week pay period) 8-hour, day/evening shifts: Workdays are generally 8-hour shifts between 645a -5p; Occasionally 1030a - 7p Occasional weekends - Sat/Sun hours for Express Care Coverage Job Description: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Requirements

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook

Nice To Haves

High school diploma or GED
0 to 2 years of customer service experience
0 to 2 years of general office experience
0 to 2 years of knowledge of the components of revenue cycle and health care insurance

Responsibilities

Greets and welcomes patient in person.
Collects demographic and insurance information.
Checks in or interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
May assist in scheduling add-on appointments.
Verifies eligibility and benefits information for payers and interprets results.
Obtains signatures from patients as needed.
Collects co-pay or deductibles and respond to questions regarding financial programs available.
Refers complex questions as needed.
Uses resources, tools and procedures to complete accounts in assigned work queues.
Assists patient in completion of request for information forms and submits to appropriate department.
May gather medical record information from all departments for collection.
May mentor new staff.
Other duties as assigned.

Benefits

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.
Benefits include:
Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Paid Caregiver Leave
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support
Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 27,000+ employees – your career opportunities are limitless!
Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Allina Health is an E-Verify Employer
Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov) E-Verify Participation Poster English and Spanish