Patient Access Representative Ambulatory

UW Health • Madison, WI

3d

About The Position

Bring your excellent customer service skills to the #1 hospital in Wisconsin.

We are seeking a Patient Access Representative - Ambulatory to:

Enter and verify demographic and insurance information, identify and collect
patient financial obligations, and register or admit patients.
Promote a positive patient and family experience, exhibit empathy, engage in
compassionate collections, and demonstrate strong communication skills.

Cover a variety of clinic locations and hours as needed.

Requirements

• High School Diploma or equivalent Required
• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Nice To Haves

• Associate's Degree in Business, Finance. Health Information Management or related field Preferred
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Responsibilities

• Enter and verify demographic and insurance information
• Identify and collect patient financial obligations
• Register or admit patients
• Promote a positive patient and family experience
• Exhibit empathy
• Engage in compassionate collections
• Demonstrate strong communication skills
• Cover a variety of clinic locations and hours as needed

Benefits

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees