Patient Access Representative - Affton, MO

URGENT CARE GROUP LLC • MO

94d • $17 - $18

About The Position

Are you ready to join the highest-rated healthcare team in the greater St. Louis area? Do you want to work in an environment that will improve your skills and medical knowledge? At Total Access, we are changing how healthcare is delivered. As a Patient Access Representative at TAUC you play a key role in shaping each patient’s experience from start to finish.

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver’s license and reliable transportation
• Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
• Comfortable working in a fast-paced, team-driven environment
• Strong communication and problem-solving skills, and customer service skills
• Commitment to core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

Responsibilities

• Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start
• Guide patients through the initial intake process with clarity and patience
• Thank patients, leaving them with a sense of confidence and satisfaction
• Be responsive, calm under pressure, and empathetic to patient concerns
• Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
• Input patient information accurately into our electronic medical records (EMR) system
• Verify patient insurance coverage using online tools and EMR systems
• Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
• Collect co-pays and explain visit costs with professionalism
• Handle sensitive or difficult conversations with tact and professionalism
• Answer incoming calls and assist with patient questions or follow-up
• Collaborate closely with clinical staff to ensure smooth patient flow
• Create a warm, helpful, and efficient front desk experience for every visitor

Benefits

• Health Insurance: Medical, dental, vision, life, and short-term
• 401(k) Retirement Plan: With employer match
• Paid Time Off (PTO)
• Free Urgent Care: For you, your spouse, and children at all TAUC locations
• Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
• Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership, Online ticket deals and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees