Patient Access Representative - Adult Day Health

PeaceHealth • Vancouver, WA

71d • $21 - $32

About The Position

PeaceHealth is seeking a Patient Access Representative - Adult Day Health for a Per Diem/Relief, Day position. The salary range for this job opening at PeaceHealth is $21.64 - $32.48. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Requirements

• High School Diploma Preferred: or equivalent.
• Minimum of 1 year Required: Medical office or related customer service experience.
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook.
• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Nice To Haves

• Strong background in customer service may be considered in lieu of medical office or related experience.

Responsibilities

• Assists in coordinating the activities between scheduling, insurance verification and pre-certification.
• Acts as a clinical liaison with physician practices interacting with pre-visit services.
• Pre-registers/registers patients with accurate patient demographic, financial data.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer's inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

Benefits

• 403b retirement plan for caregiver contributions.
• Wellness benefits.
• Discount program.
• Expanded EAP and mental health program.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED