Patient Access Representative - Admitting
About The Position
PeaceHealth is seeking a Patient Access Representative - Admitting for a Per Diem/Relief, Variable position. Job Summary Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services. Details of the Position: Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. Collects patient balances, co-payment, co-insurance, or other payment types. Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. Responds to customer's inquiries. Assists with departmental coverage as needed. Manages daily appointment schedules which may include reminder calls and calling all referrals. May transport patients utilizing escort or wheeled transport equipment. Performs other duties as assigned.
Requirements
- High School Diploma Preferred: or equivalent
- Minimum of 1 year Required: Medical office or related customer service experience
- Must be able to manage conflict effectively and professionally.
- Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
- Good customer service skills and good interpersonal skills.
Nice To Haves
- Experience with Microsoft Office applications, including Word, Excel and Outlook
- Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding.
- Knowledge of insurance process and regulations.
Responsibilities
- Pre-registers/registers patients with accurate patient demographic, financial data.
- Collects patient balances, co-payment, co-insurance, or other payment types.
- Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
- Responds to customer's inquiries.
- Assists with departmental coverage as needed.
- Manages daily appointment schedules which may include reminder calls and calling all referrals.
- May transport patients utilizing escort or wheeled transport equipment.
- Performs other duties as assigned.
Benefits
- 403b retirement plan for caregiver contributions
- wellness benefits
- discount program
- expanded EAP and mental health program
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What This Job Offers
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
