Patient Access Representative 2, Full Time

University of Miami • Miami, FL

73d

About The Position

The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. This position is located at UHealth Tower and operates Monday through Friday from 8:00 AM to 4:30 PM.

Requirements

• High School diploma or equivalent
• Minimum 2 years of relevant experience
• General knowledge of office procedures and operations
• Skill in data entry with minimal errors
• Ability to communicate effectively in both oral and written form
• Skill in completing assignments accurately and with attention to detail
• Ability to process and handle confidential information with discretion.

Responsibilities

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Assists with general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment, etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Benefits

• Medical
• Dental
• Tuition remission
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED