Patient Access Representative 1 (On-Site) (H) - UHealth - Plantation

University of Miami•Plantation, FL

1d•Onsite

About The Position

The Patient Access department has an exciting opportunity for a full-time Patient Access Representative 1 to work on-site in Plantation, FL. CORE FUNCTIONS: Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience. Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement. Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations. Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront. Perform other duties as assigned based on departmental needs.

Requirements

Excellent verbal and written communications skills in English.
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
Excellent mathematical and cash management skills.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
High School Diploma required
One (1) year of customer service experience required

Nice To Haves

Knowledge of medical terminology preferred.
experience in a healthcare related setting preferred
Bachelor’s degree preferred
Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.

Responsibilities

Serve as Patient Advocate and Service Ambassador
Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
Perform other duties as assigned based on departmental needs.