Patient Access Representative 1 (On-Site) (H) Bascom Palmer Eye Institute - Naples
About The Position
The Patient Access Representative performs full registration and ensures that insurance is verified, and all patients’ information is correct. Obtains copies of insurance cards, driver’s license, and any applicable referrals. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms. Instructs patients to complete any questionnaires that might be required by physician. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately. Reconciles all vouchers and delivers them to designated area. Answers telephone calls and responds to questions and inquiries or transfers when appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Requirements
- High school diploma or equivalent required
- Minimum 1 year of relevant experience required
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Responsibilities
- Performs full registration
- Ensures insurance is verified and patient information is correct
- Obtains copies of insurance cards, driver’s license, and referrals
- Explains Consent for Treatment, Financial Liability, and HIPAA and obtains signed forms
- Instructs patients to complete questionnaires
- Schedules, cancels, and edits appointments
- Records no-show patients
- Reconciles vouchers
- Answers telephone calls and responds to inquiries
- Adheres to policies and procedures
Benefits
- The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
