Patient Access Representative 1

Choctaw Nation of Oklahoma•Mcalester, OK

2h•Onsite

About The Position

The Patient Access Representative 1 is responsible for greeting patients, scheduling appointments, updating patient demographics, and verifying insurance eligibility. This role involves establishing, updating, and correcting patient chart information using eligibility guidelines, checking patients in and out, managing phone calls and messages, and contacting patients for follow-ups. The representative will also verify insurance eligibility, assign referrals, complete Medicare Secondary Payer questionnaires, and educate patients on various health benefits. Additional duties include scanning documentation, maintaining accurate patient records, and addressing patient requests from the patient portal.

Requirements

Knowledge of HIPAA
Experience verifying and sequencing Medicare, Medicaid, and private insurance
One [1] year experience in a medical office setting

Responsibilities

Establish, update, and correct patient chart information using eligibility guidelines.
Check patients in and out, answer phones, deliver messages, and contact patients regarding follow ups and missed appointments.
Verify insurance eligibility and assign referrals to the Benefit Coordinator.
Complete Medicare Secondary Payer questionnaire for Medicare patients.
Educate patients on health insurance, tribal membership, CDIB cards, Affordable Care Act, and VA benefits.
Scan documentation in Vista Imaging following policy.
Maintain accurate records of patient information.
Address patient requests from the patient portal, create charts, schedule appointments, and make necessary updates to medical records and demographic information.
Perform other responsibilities as assigned.