Patient Access Representative (100% Full Time, Days)- Cardio Electrophysiology

Adena Health System • Chillicothe, OH

89d

About The Position

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing EPIC or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate. The caregiver in this role will need to be comfortable with collecting at time of service, copay and deductibles, etc.

Requirements

• Completed 3 years of high school; High School Diploma or GED.
• 0-2 years of hospital clerical, general clerical, or customer service related position.
• Ability to type 40 words per minute.

Nice To Haves

• Business or Healthcare education desired.
• Other healthcare, hospital, or physician experience.

Responsibilities

• Assist patients, clinic staff, or other clinical staff to schedule, pre-register, and register for all services.
• Gather information using established interviewing techniques in person, by accessing EPIC, or by phone.
• Collect demographic information, insurance, financial details, and ensure correct precert/authorization.
• Use electronic tools to verify patient's insurance coverage is active.
• Run estimates on each patient at each visit or over the phone when pre-registering.
• Obtain required signatures and documents at the time of registration and scan them into document imaging.
• Enter diagnosis, tests, and check orders for completeness and medical necessity.
• Interact with clinicians in the ER, outpatient, and clinics to ensure timely patient care.
• Answer all incoming calls on the hospital switchboard and transfer as appropriate.
• Collect copays and deductibles at the time of service.

Benefits

• Paid Time Off
• Retirement Plan
• Medical Insurance
• Tuition Reimbursement
• Work-Life Balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED