Patient Access Rep

Resurgens Orthopaedics • Roswell, GA

449d

About The Position

The Patient Services Specialist plays a crucial role in providing excellent customer service within a healthcare setting. This position involves greeting patients, managing patient paperwork, scheduling appointments, verifying insurance, and handling financial transactions at the time of service. The specialist ensures a smooth check-in process and communicates effectively with both patients and staff regarding any delays or necessary information.

Requirements

• High School diploma or equivalent.
• One year of experience in customer service or reception, preferably in a healthcare environment.
• Basic computer skills and ability to utilize a multi-line phone system.
• Strong customer service skills and ability to communicate clearly in written and oral forms.
• Strong organizational skills with great attention to detail.
• Ability to multitask and manage conflicts effectively.

Responsibilities

• Greets, welcomes, and expedites patients as they check in while keeping staff and patients informed of any delays.
• Instructs new patients on completing consent to treat forms and explains insurance benefit information.
• Scans all new or updated patient information into the computer system, including photo ID, insurance cards, and payment logs.
• Verifies rehabilitation benefits and documents them both on paper and in the computer system.
• Explains financial requirements to patients and collects deductibles, co-pays, and outstanding balances.
• Communicates with workers' compensation for authorization of rehabilitation visits and documents accordingly.
• Enters charge details for each patient per billing guidelines for workers' compensation and MVA patients.
• Schedules new and follow-up patient appointments with the appropriate rehabilitation clinician.
• Communicates with patients in the lobby regarding any delays with clinicians or MRIs.
• Notifies adjusters of any no-show by a worker's compensation patient and reconciles change drawer/petty cash.
• Maintains cleanliness and organization of the front desk and lobby.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED