Patient Access Rep

Ochsner Health • Luling, LA

96d • Remote

About The Position

The Patient Access Representative greets patients and guests in a courteous manner, whether via telephone or in person. This role initiates scheduling appointments or completing the check-in process/admission for patients, obtaining and verifying accurate identification and demographic data for the patient's permanent medical record. This is essential for accurate reimbursement while maintaining the confidentiality of all patient information. Responsibilities include point-of-service collections, face-to-face patient interactions related to the registration and admission process, and verification of insurance through various methods. The representative improves patient satisfaction by consistently representing the company professionally and is cross-trained to support multiple functions across all patient and payer types.

Requirements

• High school diploma or equivalent required.
• One year of related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail, or customer service.

Nice To Haves

• Associate's degree preferred.
• Certification in Healthcare Access Manager (CHAM) preferred.
• Certification in Healthcare Access Associate (CHAA) preferred.
• Certification as a Medical Assistant or other medical specialty-based certification preferred.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships.
• Adapt behavior to the specific patient population.
• Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED