Patient Access Rep - Highlands Registration - FT - 1st Shift

HH Health System•Scottsboro, AL

About The Position

Overview Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call. Qualifications Education required: High School Diploma or GED Equivalent Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields. Additional skills/abilities: Excellent verbal and written skills required. Must possess ability to work in a fast-paced environment with a positive attitude Must demonstrate effective time management skills Must demonstrate efficiency and organizational skills with the ability to multitask Ability to compile and analyze data preferred Proficiency in Microsoft Office Suite strongly preferred

Requirements

High School Diploma or GED Equivalent
Excellent verbal and written skills required.
Must possess ability to work in a fast-paced environment with a positive attitude
Must demonstrate effective time management skills
Must demonstrate efficiency and organizational skills with the ability to multitask

Nice To Haves

Two to three years of customer service/public relations/leadership experience preferred.
Two to three years computer experience preferred.
Previous medical record or billing experience strongly preferred.
Will consider one year of previous work experience in other fields.
Ability to compile and analyze data preferred
Proficiency in Microsoft Office Suite strongly preferred

Responsibilities

Greets the public, patients, and families.
Obtains and enters demographic and financial information for all patient types.
Handles all customer service issues in a customer friendly manner.
Accurately listens and responds appropriately to address and resolve issues at hand.
Must ensure all paperwork is checked for registration accuracy.
Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees.
Should show initiative in process improvement.
Must collect required fees from patients or authorized representatives.
Responsible for daily operations.
Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.