Patient Access Rep

UF Health • Gainesville, FL

1d

About The Position

Provides financial counseling to inpatients and their guarantors as well as selected outpatient groups and secures appropriate socioeconomic data relative to each account. This process includes establishing and/or confirming a medical record identification number, patient registration, detailed financial screening and analysis, verifying insurance or other third party coverage, obtaining precertification on behalf of multiple billing entities, collecting of deposits and co-pays, securing revolving credit applications, sponsorship referral, obtaining necessary signatures and support documentation from patients and guarantors, coordinating financial issues with internal and external departments, and resolving or referring non-financial concerns of the patients to the appropriate department or agency.

Requirements

• High school diploma or equivalent required; college degree or related coursework preferred
• Minimum of three (3) years of experience in a business office required
• Experience with a healthcare provider, healthcare-related business, or related industry (e.g., insurance) with emphasis on third-party payer requirements required
• Shands-specific experience related to patient demographics, Admissions Financial Arrangements, billing and collections, patient records processing, or similar functions with direct public contact may be substituted for required experience
• Working knowledge of medical and insurance industry terminology required
• Demonstrated ability to manage multiple tasks simultaneously, adapt to changing priorities, and make timely, accurate judgment decisions
• Ability to communicate effectively with healthcare professionals and work independently with minimal supervision
• Proficiency in computer applications and the ability to work across multiple computer systems
• Exceptional verbal, analytical, and written communication skills
• Must be adaptable, tactful, and able to work well under pressure
• Understanding of the importance of a “first impression” role, including appropriate dress, attitude, and professionalism

Nice To Haves

• CPAT preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees