Patient Access Rep - CVH Primary Care @Virg Ranch - Per Diem

Carson Agency•Gardnerville, NV

42d

About The Position

To serve as the conduit to information flowing into and out of the physician practice. Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.

Requirements

High School Diploma or equivalent.
Reading, writing, organizing, and filing skills.
Professional phone etiquette.
Previous customer service experience.
Customer service skills.
Computer and word processing skills.

Responsibilities

Answer incoming telephone calls.
Triage patient phone calls.
Assess the level of need for each patient call.
Direct or assist in the solution for the patient.
Make follow up phone calls as necessary.
Work with Medical Assistants and physicians to solve patient problems.
Work with other medical facilities to solve patient problems.
Respond to patient issues and create solutions.
Document all interaction for inclusion in the patient electronic medical record.
File information as needed, scan information as needed.
Schedule all new and existing patient visits.
Provide assistance in preparing the patient for their next visit.
Mail out any necessary forms to patient's home prior to visit.
Make patient reminder calls when appropriate.
Work with Medical Assistants and Physicians to create an efficient and effective schedule.
Serve as an ambassador to patients.
Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.
Collect Copay and check in-patient.
Schedule CVH Radiology and check out patient.
Schedule follow up appointment.
Balance payments with remittance advice.
Prepare payments for deposit.
Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
Send necessary records to outside vendors and physicians to facilitate referral.
Schedule referral when appropriate and notify patient.
Keep accurate logs of referrals made.