Patient Access Rep, FT
About The Position
The Patient Access Representative (Rep) is the fully cross-functional level of the Patient Access Services (PAS) career path. The PAS Rep performs all Patient Access Services functions as outlined below. The PAS Rep performs all outpatient and inpatient registration functions including hospital cashiering and insurance verification. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. The PAS Rep is highly skilled and works at a fully cross-functional level in all functional areas for PAS Representatives which may include but are not limited to: Customer Service/Information Desk Up-Front Collections/Cashier Emergency Department Registration Outpatient Registration Outpatient Surgery, Special Procedure, & Cath Lab Registration Inpatient & Observation Registration Insurance Verification Bed Control
Requirements
- High School graduate or equivalent.
- Must be able to accurately type 25-30 words per minute and pass a clerical examination.
- After training, must pass internal examinations to demonstrate mastery of Patient Access Services computer applications.
- After training, must pass internal certification examinations to demonstrate understanding of Patient Access Services Department s overall competencies.
- A PAS Rep must become certified in all Patient Access Services functions within 1 year of their date of hire.
- Strong verbal and written communication skills
- Detail Orientation
- Good deductive reasoning
- Good with public; empathy for patients
- Collaborates with others; strong team builder
- Accepts authority and follows instructions well
Nice To Haves
- Medical terminology preferred.
- Previous experience in hospital admissions, business office and/or physician s office preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
