Patient Access Rep

Cardiovascular Institute of the South • Thibodaux, LA

8d

About The Position

Acts as the first point of contact for CIS patients and callers Operates a high-volume, multi-line switchboard in a fast-paced clinical environment Accurately schedules patient appointments following clinic guidelines Supports patient care through clear communication, documentation, and professionalism

Requirements

• High school diploma preferred
• Experience with multi-line phone systems or switchboards preferred
• Strong verbal and written communication skills
• Ability to manage high call volumes with accuracy and professionalism
• Experience or comfort working with electronic medical records (EMR) systems
• Strong attention to detail and time-management skills
• Team-oriented, dependable, and patient-focused

Responsibilities

• Answer and route 100–150 incoming calls per day in a timely, professional manner
• Schedule patient appointments, including follow-ups, diagnostics, and lab services
• Accurately document calls, messages, and patient interactions in the EMR
• Identify message subject lines and route communications to appropriate care teams
• Meet established performance metrics for call response time, call volume, and availability
• Maintain patient confidentiality and comply with HIPAA and CIS compliance standards
• Communicate effectively with physicians, staff, patients, and external partners
• Maintain an organized work area and assist team members as needed

Benefits

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED