Patient Access Rep, Marshall Medical Centers South, Outpatient, Full time, Shift varies

Huntsville Hospital•Boaz, AL

59d•Onsite

About The Position

A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.

Requirements

A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills.
This position requires the ability to communicate in a pleasant, professional, concise, and caring manner.
It also requires critical thinking and problem solving to ensure the best care possible for our patients.

Nice To Haves

Education preferred: A high school diploma or GED.
Experience: Prior experience in the healthcare environment and/or customer service is preferred.

Responsibilities

Verifying Demographic patient information including address, phone number, insurance
Obtaining pre-certs and insurance authorizations for scheduled procedures
Collection of co-pays, deductibles, and deposits
Directing and escorting patients and visitors to designated locations
Provides a resource for billing and payment inquires
Oversees cashier responsibilities in posting payments and creating deposits facility specific
Maintains accuracy through provided vendor service and department policy
Complete all required annual competencies
Adheres to Hospital procedure in regards to requirements for outpatient orders
Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff