Patient Access Rep - Urgent Care Monroe (PRN)

Franciscan Missionaries of Our Lady Health System • Monroe, LA

112d

About The Position

The position is responsible for accurately registering patients in the Electronic Medical Record (EMR) system, which includes validating patient information, verifying insurance coverage, collecting required payments, and ensuring that the patient's experience is best in class. The role requires understanding and compliance with state and federal regulations related to hospital registrations. The individual will also monitor and manage the flow of patients through the clinic, ensuring a seamless experience for each patient.

Requirements

• 6 months of relevant experience in customer service, billing, registration, finance, or accounting in a medical office, hospital setting, or insurance office.
• A Bachelor's degree can substitute for the required experience.
• High School diploma or equivalent.

Nice To Haves

• Professional demeanor
• Excellent customer service skills
• Ability to multi-task
• Critical thinking skills
• Demonstrated computer literacy
• Ability to learn and demonstrate proficiency in Epic.

Responsibilities

• Accurately and efficiently register patients in Epic.
• Monitor and manage the flow of patients through the clinic.
• Review patient accounts to determine financial responsibility and arrange payment plans.
• Assist patients with access to government and community resources.
• Work closely with healthcare providers to ensure timely referrals to other services.
• Facilitate patient access to information, including MyChart access.
• Update patient records and enter charges as necessary.
• Support clinic and health system initiatives for operational improvement.
• Manage cash in accordance with established policies and procedures.
• Meet site collection goals.
• Support performance excellence initiatives to improve patient outcomes and satisfaction scores.
• Provide quality training and orientation for other team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED