Patient Access Rep - Per Diem

Yale-New Haven Health • Mcgowan Corners, RI

77d

About The Position

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.

Requirements

• High school diploma or G.E.D. required.
• Experience in a professional setting with customer service responsibility preferred.
• Continuous demonstration of team orientation and customer focused behaviors.
• A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.
• Medical terminology knowledge.
• Computer experience required.
• Insurance experience required.
• Strong telephone and interpersonal communication skills.
• Outstanding customer service skills.
• Team-building skills.

Nice To Haves

• B.S./ B.A. or A.A. degree, or some college preferred.

Responsibilities

• Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
• Support customer satisfaction initiatives as defined in the annual individual work plan.
• Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
• Attend all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Follow the hospital exposure control plans/bloodborne and airborne pathogens.
• Demonstrate respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees