The Patient Access Representative (Outpatient) at Ochsner Therapy & Wellness is responsible for greeting patients and guests in a courteous manner, whether via telephone or in person. This role involves initiating the scheduling of appointments and completing the check-in process for patients. The representative must obtain and verify accurate identification and demographic data for the patient's permanent medical record, which assists in accurate reimbursement while maintaining the confidentiality of all patient information. Responsibilities include point-of-service collections, face-to-face patient interactions, and verification of insurance through various methods. The position aims to improve patient satisfaction by consistently representing the company professionally and being cross-trained to support multiple functions across all patient and payer types.