The Patient Access Representative (Outpatient) at Ochsner Therapy & Wellness is responsible for greeting patients and guests courteously, whether via telephone or in person. This role involves initiating appointment scheduling, completing the check-in process, and obtaining and verifying accurate identification and demographic data for the patient's permanent medical record. The representative plays a crucial role in ensuring accurate reimbursement while maintaining patient confidentiality. Responsibilities include point-of-service collections, face-to-face patient interactions, and verifying insurance through various methods. The position aims to improve patient satisfaction by representing the company professionally and being cross-trained to support multiple functions across all patient and payer types.