Patient Access Rep/Medical Assistant - Urgent Care Clinic - Central

Ochsner Health • Baton Rouge, LA

1d • Onsite

About The Position

This job performs appointment scheduling and medical assistant functions within a clinic setting. It provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. Ochsner Health is a leading not-for-profit healthcare provider in the Gulf South, committed to serving, healing, leading, educating, and innovating since 1942. The organization emphasizes that every employee contributes to making a difference in patient care. The job description is a summary of primary duties and responsibilities and is subject to change at the company's discretion. Ochsner Health is an Equal Opportunity Employer and is recognized as an Employer of Choice, appearing on Newsweek's America's Greatest Workplaces for Diversity 2024, Becker's Healthcare's 150 Top Places to Work in Healthcare, and a Top Workplace in the USA for 2023, among other accolades.

Requirements

• High school diploma or equivalent
• Basic Life Support (BLS) from the American Heart Association
• Computer skills and dexterity required for data entry and retrieval of patient information
• Proficient with Windows-style applications and keyboard
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Skills to effectively present information and respond to questions from patients and customers, with proficiency
• Ability to work collaboratively with other departments
• Ability to exercise sound judgment in handling/escalating difficult situations

Nice To Haves

• Completion of a Medical Assistant training program
• Related experience in a clinic or medical office setting
• Certification in Healthcare Access Manager (CHAM)
• Certification in Healthcare Access Associate (CHAA)
• Certification as a Medical Assistant (or other medical specialty-based certification)

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Ensures all patient required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Maintains and complies with the company's Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED