Patient Access Rep - Main Admitting - Full Time

Kingman Regional Medical Center • Kingman, AZ

256d

About The Position

The Patient Access Representative at KHI is responsible for completing the registration process for patients, which includes verifying benefits, discharging patients, collecting copays or payments, balancing accounts, and general data entry. This role is crucial in supporting KHI's vision to be among the kindest, highest quality health systems in the country. Employees are expected to perform their tasks in a manner that enhances patient satisfaction and adheres to the Behavioral Expectations Agreement.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a customer service position and/or office setting.
• American Heart Association BLS certification.
• Level One Fingerprint Clearance Card.
• Ability to multitask, prioritize, and manage time efficiently.
• Effective oral and interpersonal communication skills.
• Ability to utilize various technological resources (phone, computer hardware, software, fax, scanner).

Nice To Haves

• Previous experience in healthcare registration, scheduling, and/or authorizations.

Responsibilities

• Provides excellent customer service and contributes to overall patient satisfaction.
• Fields and directs incoming calls; responds to patient and staff inquiries.
• Refers patient accounts to financial counselors for further explanation or education.
• Assists co-workers to support department efficiency and positive customer feedback.
• Participates in ongoing process improvement activities.
• Floats to other work areas as requested and works nights, weekends, holidays, and extended hours when needed.
• Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients.
• Enters new patient data and verifies patient records are up to date.
• Confirms completeness of the electronic health record (EHR) and makes necessary changes.
• Verifies insurance eligibility and benefits within a specified timeframe.
• Obtains pre-authorizations from third-party payers as needed.
• Ensures all required information is complete and scanned into patients' EHR.
• Obtains signatures on all required forms.
• Manages co-payments, deductibles, and allowances as instructed.
• Balances daily cash and completes daily cash log and bank deposit slip.
• Utilizes insurance eligibility/audit tools and reports/corrects variances within the EMR.
• Collects upfront co-pays, deductibles, and secures deposits on self-pay and high accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED