Patient Access Rep/MA (PRN) - Urgent Care, Uptown

Ochsner Health • New Orleans, LA

252d • Remote

About The Position

This job works with little supervision to perform appointment scheduling and medical assistant functions for the clinic. This job provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. Exhibits the skills to provide care and service with individuals of all age groups. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Requirements

• High school diploma or equivalent.
• Graduate of a Medical Assistant program.
• 2 years PSA or MA experience.
• Experience in an ambulatory care setting.
• Passing of OCF Front Desk PSA Training Program and Exam.
• CPR Healthcare Provider certification.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Responsibilities

• Effectively answers department telephone calls using appropriate telephone etiquette techniques.
• Schedules patient appointments and reschedules appointments as necessary.
• Processes weekly inpatient charges.
• Provides daily census reports including physician notification (as applicable).
• Inputs call schedule and makes changes as needed.
• Exhibits responsibility for professional development and maintaining required clinical knowledge, training and credentials.
• Enables clinic operations by effectively managing the patient flow in and out of exam rooms.
• Performs vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments as part of the Ochsner protocol.
• Prepares patient for exam, explaining any procedures before they are performed and answering the patients' questions.
• Performs, under the supervision of a licensed health care provider, and assists Physician with procedures.
• Schedules and reschedules patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED