Patient Access Rep II

BJC HealthCare • O'Fallon, MO

105d

About The Position

St. Louis Children's Hospital is looking for a Patient Access Rep II for our Convenient Care facility in O'Fallon, MO! This is a part-time position requiring 3 days per week with 8-hour shifts during the evening. St. Louis Children's Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children's hospitals in the country, St. Louis Children's provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff, and volunteers. The hospital offers education, wellness, and injury-prevention programs to fulfill its mission to 'do what's right for kids.' Since its inception in 1879, the hospital has been committed to providing comprehensive, high-quality care and serving as an advocate for children. Today, it serves patients and families across a 300-mile service area and has seen patients from all 50 states and more than 80 countries. St. Louis Children's consistently ranks among America's Best Children's Hospitals by U.S. News & World Report in all surveyed categories. In 2021, it was one of eight children's hospitals to rank in the top 25 of all 10 specialties. The hospital's academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children's has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Requirements

• High School Diploma or GED
• Experience in patient access or a related field is preferred.
• Strong communication skills and attention to detail.
• Ability to work independently and solve complex issues.
• Knowledge of insurance carriers, Medicare guidelines, and federal/state regulations.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with BJC systems and processes.

Responsibilities

• Facilitate all components of the patients' entrance into any BJC facility.
• Perform hospital registration and scheduling within multiple BJC systems.
• Ensure proper patient identification and register patients accurately.
• Schedule appointments and verify insurance information.
• Scan and retrieve documents within multiple BJC systems.
• Validate that the order is complete, signed by the ordering provider, and the correct test is ordered.
• Provide patients with preparation instructions for each scheduled procedure and educate them on financial responsibilities.
• Collect applicable patient payments and ensure compliance with complex regulatory guidelines.
• Understand and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO Requirements.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers.
• Utilize critical thinking skills to assess and respond to a variety of situations, anticipating patients' needs.
• Mentor lesser skilled employees and consistently meet or exceed quality standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED