Patient Access Rep II

BJC HealthCare • O'Fallon, MO

394d

About The Position

The Patient Access Representative I at Progress West serves as the initial point of contact for patients, embodying BJC's commitment to exceptional customer service and compassion. This role is crucial in facilitating patient admissions, ensuring accurate collection of demographic and insurance information, and verifying benefits to maximize reimbursements and minimize denials. The representative must maintain a high level of emotional intelligence and attention to detail while navigating complex regulatory guidelines and providing a positive patient experience.

Requirements

• High School Diploma or GED required.
• Experience in a healthcare setting preferred.
• Strong communication skills and attention to detail.
• Knowledge of insurance carriers and Medicare guidelines.

Nice To Haves

• Experience with hospital registration and scheduling systems.
• Familiarity with HIPAA and patient privacy standards.

Responsibilities

• Facilitate hospital registration and scheduling within multiple BJC systems.
• Ensure proper patient identification and registration.
• Verify insurance and collect applicable patient payments.
• Educate patients on financial responsibilities and preparation instructions for scheduled procedures.
• Comply with regulatory guidelines including Medicare Secondary Payer (MSP) and HIPAA Privacy Standards.
• Utilize critical thinking skills to assess and respond to patient needs and situations.
• Communicate professionally and positively with patients, families, and co-workers.
• Meet or exceed quality standards and serve as a mentor for less skilled employees.

Benefits

• Flexible scheduling options.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees