Patient Access Rep II

RWJBarnabas Health•Hamilton, NJ

79d•$21 - $27•Onsite

About The Position

The Emergency Department Patient Access Representative is responsible for accurately registering patients who present to the Emergency Department. This role ensures timely, courteous, and efficient service while maintaining compliance with hospital, regulatory, and payer requirements. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations,

Requirements

High school diploma or equivalent required
Minimum of 1 year of registration, patient access, or healthcare clerical experience preferred

Nice To Haves

Associate degree
Knowledge of medical terminology and insurance verification
Proficiency in Epic or comparable EMR system

Responsibilities

Completes timely and accurate registration of all ED patients, including demographic, insurance, and guarantor information
Verifies insurance eligibility and benefits at time of service
Obtains appropriate signatures for consent, HIPAA, and financial documents
Collects co-payments, deductibles, and outstanding balances when appropriate
Greets patients, families, and visitors in a professional, compassionate manner
Provides clear explanations regarding registration, financial responsibility, and hospital policies
Responds promptly to patient inquiries and escalate concerns when necessary
Ensures compliance with EMTALA, HIPAA, and hospital policies
Identified and resolves registration errors to prevent delays in billing and patient care
Works closely with clinical staff to ensure smooth patient flow in the ED
Communicates effectively with physicians, nurses, and ancillary staff regarding patient status
Escalates registration or financial clearance issues to leadership as needed