Patient Access Rep II
About The Position
The Patient Access Rep II is responsible for all aspects of the patient registration process: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During registration, Patient Access Rep II will explain/complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. This role is often the first point of contact for patients and provide the first impression of Sentara. Greets patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. Has competency to work in two or more Patient Access areas and works in areas based on the needs of the department. Serves as a preceptor and provide department orientation to new team members.
Requirements
- High School Diploma (Required)
- Customer Service OR Data Entry - 2 years (Required)
- Demonstrated proficiency in computer keyboarding skills (Required)
- Previous healthcare experience in a related area - 6 months (Required)
- Demonstrated competency of working in two or more Patient Access areas (Required)
Nice To Haves
- Previous healthcare experience in a related area - 1 year Preferred)
- Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
Responsibilities
- verifying the patient identity and selecting the correct patient record
- reviewing schedules and physician orders to register the patient for the appropriate service
- scanning important documents such as insurance cards, ID's, Living Wills, and POAs
- verifying and entering the patient's demographic and insurance information in the electronic health record
- explain/complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards
- explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely
- Greets patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time
- perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms
- Serves as a preceptor and provide department orientation to new team members
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
