Patient Access Rep I

BJC HealthCare • Saint Peters, MO

95d

About The Position

BJC HealthCare is looking to hire a Part Time Patient Access Representative I. This position is often the first point of contact for patients, requiring the representative to embody the highest standards of customer service and compassion. The role involves facilitating all components of the patients' entrance into any BJC facility, necessitating a high level of emotional intelligence, professionalism, and the ability to connect personally with patients. The representative will play a critical role in maximizing reimbursements and preventing denials by accurately collecting demographics and insurance information, verifying benefits, and ensuring proper patient identification. The position requires strong communication skills and attention to detail to maintain the integrity of patient records and comply with regulatory guidelines.

Requirements

• High School Diploma or GED
• No Experience Required

Nice To Haves

• Associate's Degree

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and responding to them.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone.
• Ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs.
• Maintain the integrity of the patients' clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).
• Perform hospital registration and scheduling within multiple BJC systems.
• Assure proper patient identification, register, schedule, verify insurance, scan and retrieve documents within multiple BJC systems.
• Validate that the order is complete, signed by the ordering provider, and the correct test is ordered.
• Provide patients with preparation instructions for each scheduled procedure, education on financial responsibilities, and collection of applicable patient payments.
• Comply with complex regulatory guidelines, understanding, articulating, and enforcing hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.

Benefits

• Daily Pay
• $500 Sign on Bonus

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED