Patient Access Rep I

Summit Orthopedic Specialists • Carmichael, CA

383d • $35,360 - $41,600

About The Position

The Patient Access Rep I position at Summit Orthopedic Specialists is designed for detail-oriented and customer-focused individuals who will enhance the patient experience during the check-in and registration process. This entry-level role involves managing a high volume of scheduling calls, gathering necessary patient information, confirming insurance coverage, and collecting payments, all while providing exceptional service in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role is preferred.
• Proficient in computer skills, including knowledge of electronic medical record systems.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Demonstrated ability to multitask effectively.
• Empathy and compassion when interacting with patients.
• Familiarity with medical terminology and insurance procedures is a plus.

Responsibilities

• Welcome patients and manage a high volume of scheduling queue calls professionally and courteously during the check-in and registration process.
• Collect and accurately input patient demographic and insurance information into the system.
• Verify insurance coverage, obtain necessary authorizations or referrals, and explain financial policies.
• Collect patient payments accurately and ensure compliance with procedures.
• Provide outstanding customer service by addressing inquiries, resolving issues, and escalating concerns as needed.
• Schedule patient appointments, coordinate with other departments, and maintain patient information confidentiality.
• Collaborate with the healthcare team to ensure seamless patient flow and optimal experience.
• Stay updated on insurance regulations to effectively navigate insurance processes.
• Participate in ongoing training and professional development opportunities to enhance job knowledge and skills.

Benefits

• Health insurance
• Paid time off
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED