Patient Access Rep I

BJC HealthCare • Sullivan, MO

450d

About The Position

The Patient Access Representative serves as the first point of contact for patients at BJC HealthCare, ensuring a high standard of customer service and compassion. This role is crucial for facilitating patient entrance into BJC facilities, maximizing reimbursements, and preventing denials through accurate collection of patient information. The representative must possess emotional intelligence, professionalism, and the ability to connect with patients, while maintaining knowledge of insurance and regulatory guidelines.

Requirements

• High School Diploma or GED required.
• No prior experience required.

Nice To Haves

• Associate's Degree preferred.

Responsibilities

• Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and responding appropriately.
• Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers, whether in-person, over the computer, or by phone.
• Ensure positive patient experience, maximize reimbursements, and minimize denials by maintaining the integrity of the patients' clinical, financial, and billing records.
• Perform hospital registration and scheduling within multiple BJC systems, ensuring proper patient identification and registration.
• Verify insurance, scan and retrieve documents, and validate that orders are complete and correct.
• Provide patients with preparation instructions for scheduled procedures and educate them on financial responsibilities and collection of applicable payments.
• Comply with complex regulatory guidelines, including Medicare Secondary Payer (MSP), HIPAA Privacy Standards, and JCAHO Requirements.

Benefits

• $750 Sign on Bonus
• Daily Pay and Shift differential for working weekends
• Health insurance coverage
• Paid holidays
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees