Patient Access Rep I, Full Time, Nights, Patient Access, Morristown Medical Center

Atlantic Health System•Morristown, NJ

5d•$19 - $28•Onsite

About The Position

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Principal Accountabilities: (including but not limited to) The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned

Requirements

HS Diploma or equivalent
Ability to lift more than 25lbs if needed
Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area

Nice To Haves

Customer service experience
Electronic Medical Record (EMR) experience, preferably EPIC

Responsibilities

Patient-facing registration
Information collection and validation
Requisitioning of orders and services
Insurance verification
Collection of co-payments
Collection of associated paperwork
Ensuring compliance with regulatory requirements
Ensuring compliance with hospital policies and protocols
Acting as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution
Securing accurate information
Interpreting and communicating patient responsibility
Obtaining accurate patient identification
Greeting customers in a courteous and professional manner
Attempting to resolve customer questions and concerns
Adapting to changes in the work environment
Meeting shift expectations
Handling challenging customers
Obtaining and verifying patient information for registration
Maintaining contact with third-party payers
Requesting payment of financial dues
Obtaining required consents
Reconciling daily bank bags
Posting dues collected and/or data entry or charge codes within the financial system
Ensuring compliance with HIPAA
Working in various patient settings and locations
Performing other related duties as assigned

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance