Patient Access Rep I - Willard Health Center

Fisher Titus Medical Center • Willard, OH

261d

About The Position

Caring For the Community You Love. Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community. Mission: Deliver passionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community.

Requirements

• High School diploma or equivalent preferred.

Responsibilities

• Promptly fields and/or directs incoming calls, responds to patient and/or staff inquiries, and initiates patient triage slips, when necessary.
• Ensures all registration and admission forms are ready for patients to complete upon arrival for service.
• Practices proficient customer-service skills by greeting and treating all patients and staff with respect and discretion.
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services.
• Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic medical record (EMR), makes changes as necessary, and files records in accordance with Fisher-Titus's filing system.
• Complies with all organizational, state, and federal laws and regulations related to patient privacy and confidentiality, such as the Health Insurance Portability and Accountability Act (HIPAA).
• Verifies insurance eligibility and benefits within a timeframe determined by Fisher-Titus, and obtains pre-authorizations from third-party payers in accordance with payer requirements.
• Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage/eligibility information to the patient.
• Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EHR.
• Holds sufficient understanding of insurance protocols for referrals, co-payments, deductibles.
• Performs other clerical duties as assigned.
• Demonstrates knowledge of safety policies and procedures by maintaining a safe environment.
• Exhibits professionalism in appearance, speech, and conduct, and ensures that services are provided in accordance with state and federal regulations, as well as organizational standards.

Benefits

• Comprehensive Benefits Package including Medical & Dental coverage.
• 401K match.
• Paid time off.
• Tuition assistance.
• Shift, Weekend & PRN differential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED