About the position
Sentara Northern Virginia Medical Center is hiring a Patient Access Rep - Full-time, overnight schedule, 2100-0730. This position requires rotating weekends and holidays. This position is considered a floating position. The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register the patient for the appropriate service.
- Scan important documents such as insurance cards, IDs, Living Wills, and POAs.
- Verify and enter the patient's demographic and insurance information in the electronic health record.
- Explain and complete complex regulatory and compliance documents.
- Adhere to all applicable privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances.
- Perform transactions securely.
- Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time.
- Perform scheduling, pre-admission, and discharge duties.
- Provide supervision and patient information updates to families in waiting rooms.
Requirements
- High School Diploma or Equivalent (Required).
- Associate's or Bachelor's degree can be considered in lieu of two years of experience.
Benefits
- Commitment to enhancing training and advancement tracks.
- Work-life benefits.
