Patient Access Rep I (7:00A-7:30P)

University Health Kc • Kansas City, MO

392d

About The Position

The Patient Access Representative I (PAR I) position at University Health is an entry-level role focused on performing essential registration functions for both outpatient and inpatient services. The role emphasizes providing excellent customer service to patients and their families while ensuring compliance with financial requirements. The PAR I will work in various functional areas, including check-in desks and emergency department registration, contributing to the overall patient flow and service delivery within the hospital.

Requirements

• High school diploma or equivalent required.
• Experience working in a customer service role or successful completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program.
• Strong communication skills to interview patients and families and exchange information with hospital staff, physicians, and third-party payors.
• Concise written communication skills and keyboarding skills required.
• Ability to observe in all Patient Access areas and pass a Patient Access Representative II competency exam within one year of hire date.
• Ability to read, analyze, and interpret clinical or business account information, financial and legal documents.
• Ability to respond to sensitive inquiries or complaints from guests, regulatory agencies, staff, and business community members.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with concrete and abstract concepts and interpret verbal, nonverbal, and written instructions.

Nice To Haves

• Two years' experience with patient contact.
• Experience with patient contact in a hospital, business, or insurance office.
• Knowledge of basic medical terminology.

Responsibilities

• Perform outpatient and inpatient registration functions.
• Provide general information to hospital users, patients, and families.
• Ensure that patients meet financial requirements.
• Deliver excellent patient-focused customer service.
• Communicate effectively to service delivery areas to maximize patient flow and customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees