Patient Access Rep - FT - Neurology

Sky Lakes Medical Center • Klamath Falls, OR

86d

About The Position

Under direction of the department supervisor, interviews incoming patient or family member to obtain registration and reimbursement information. Performs reception and clerical duties necessary to assure the efficient operation and record keeping of the department. Directs patient transport, compiles patient census data and performs cashier duties. Maintains patient confidentiality and professional appearance to insure patient and public confidence.

Requirements

• Medical or clerical experience.
• 50 wpm keyboard skills.
• Excellent spelling, math, problem solving skills.
• Filing skills.
• Telephone skills.
• Data entry skills.
• Ability to work independently and with co-workers.
• Ability to communicate effectively with patients and professionals.
• Ability to prioritize, organize, and attend to detail.

Nice To Haves

• Medical terminology knowledge.
• Limited ICD-9 coding knowledge.

Responsibilities

• Performs department patient and visitor reception, and directs patient to the appropriate location.
• Obtains and verifies insurance and billing information.
• Able to accurately process information for all insurance types as well as have the ability to obtain the necessary information for insurance types that are not familiar.
• Audits charts daily for completeness and accuracy.
• Completes follow-ups within the designated time required.
• Forwards follow-ups that need to be completed to the appropriate person.
• Prepares paperwork used during patient care in a timely manner.
• Maintains >95% accuracy.
• Contacts appropriate people when office equipment repair is needed.
• Maintains close working relationship with ancillary clinical departments and physician's offices.
• Attends meetings and supports the future directions of the division and aides in communicating improvements through direct contact with supervisor.
• Trains and orients new department clerical staff.
• Communicates effectively, both in person and on the telephone and is able to work and interact with a variety of personality types.
• Handles stress and pressure and has the ability to make decisions.
• Understands, supports, and complies with the philosophy, policies, and procedures of Sky Lakes Medical Center.
• Maintains competency in all position responsibilities.
• Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization.
• While performing job tasks, demonstrates awareness of age specific practices of the customer(s).
• While performing job tasks, demonstrates awareness of cultural and spiritual practices of the customer(s).
• While performing job tasks, demonstrates awareness of the functional status and physical needs of our customer(s).

What This Job Offers

• Industry: Hospitals