Patient Access Rep, Emergency Department

Sentara Healthcare • Norfolk, VA

372d

About The Position

Sentara Health is currently seeking a Patient Access Representative at our Sentara Norfolk General Hospital in Norfolk, Virginia. As a Patient Access Rep, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital campus. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Requirements

• High School Diploma or equivalent.
• Two years of customer service and/or data entry experience.
• Proficiency in keyboarding.
• Knowledge of third party payers, ICD-9/CPT coding, and medical terminology preferred.
• Interpersonal skills necessary for effective communication.

Nice To Haves

• Six months of previous healthcare experience.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.

Responsibilities

• Verify patient identity and select the correct patient record.
• Review schedules and physician orders to register the patient for the appropriate service.
• Scan important documents such as insurance cards, IDs, Living Wills, and POAs.
• Verify and enter the patient's demographic and insurance information in the electronic health record.
• Explain and complete complex regulatory and compliance documents.
• Adhere to all applicable privacy and compliance standards.
• Explain and collect co-payments, deposits, and outstanding balances securely.
• Greet patients and families, answer questions, and ensure patients arrive to the appropriate service area at the right time.
• Perform scheduling, pre-admission, and discharge duties.
• Provide supervision and patient information updates to families in waiting rooms.

Benefits

• Medical, dental, and vision insurance.
• Paid annual leave.
• Paid parental leave.
• Emergency caregiver leave.
• Educational assistance.
• Student loan paydown.
• 403(B) and 401(K) plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees