Patient Access Rep - ED Registration - Per Diem 8 Hours Nights (11:00PM to 7:30AM) (Union, Non-Exempt)

Keck Medicine of USC

82d • $25 - $34

About The Position

Under the direction of the Admitting Manager, the Patient Access Representative is responsible for interviewing incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record. This includes medical record information, as well as demographic and financial related information. Is responsible for answering all inquiries related to admissions, collects deposits or payments, interacts with the nursing units and ancillary departments and provides directions to various areas within the hospital.

Requirements

• High School diploma or equivalent
• 2 years minimum of customer service skills required
• Must be BLS certified or must provide BLS certificate within 30 days of hire
• M.A.B. certification required within 6 months of hire

Responsibilities

• Acknowledging patients or guests and their requests
• Appearing professional in dress, grooming and hygiene
• Assists in the training of new employees
• Demonstrates awareness and sensitivity to the rights of patients and significant others
• Document any financial arrangements made in the patient’s account notes
• Notifies the Admitting Manager or Business Office Manager of all problem accounts that require special attention
• Exhibiting concern, tact and discretion in all working relationships
• Functions with an awareness of safety issues and reports unsafe issues appropriately
• Uphold the highest service standards regarding patient care
• Making patients’ needs the first priority
• Cross trained in all areas including Inpatient, Outpatient, Bed Board, and Emergency Room
• Familiar with the Hospital layout to direct patients or guests
• Physically able to push a wheelchair
• Meet staffing needs of the department and be available to work overtime, holidays, and shift changes
• Remain informed and compliant with HIPAA, EMTALA, and other laws and regulations
• Remain informed regarding all PPO, HMO, and Medicare, Medi-Cal and indigent service programs
• Offering assistance promptly, cordially, and completely
• Comfortable with sick patients and able to summon medical assistance when needed
• Monitor patient valuables in accordance with Hospital policy
• Complete the patient’s electronic medical record and ensure timely paperwork
• Obtain Advance Directive information from patients
• Speak with patients regarding their financial responsibility for the bill
• Collect deposits on all self-paying patients and co-payments
• Make financial arrangements with patients unable to meet their financial obligation
• Complete promissory note when necessary
• Collect all patient-related information to produce a complete admission record
• Understand and participate in the organization-wide Performance Improvement Program
• Understand the Consent form, Advance Directive, and other required forms
• Meet the department productivity goal of registering a minimum of 20 patients per shift
• Perform registrations timely, within the department standard of 20 minutes
• Maintain an account accuracy rate of no less than 80%
• Complete and print shift logs in the Emergency Department
• Perform, understand and demonstrate ability of all designated courses within 90 days of hire
• Current employees must pass a competency test every two years

Benefits

• Competitive salary range of $25.75 - $34.65 per hour
• Equal opportunity employer
• Affirmative action obligations consistent with state and federal law
• Reasonable accommodations for applicants and employees with disabilities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees